CASE / CONSUMER · CHO

CHO search at a consumer company: see the organisational problem first

Organisational and talent capability was lagging the business, and management had not formed a shared view of the CHO role. We clarified the organisation before searching.

  • Sector: consumer products
  • Role: CHO
  • Focus: role definition and organisation upgrade

Background and role

The business kept growing while organisational and talent capability lagged. Management wanted a CHO to drive an upgrade but had not agreed on responsibilities and priorities.

The initial difficulty

  • Management understood the CHO role differently
  • Upgrade tasks had not been broken down, so no measurable objectives existed
  • A talent standard cannot be set apart from the current organisation

Our judgement and work

Through a light-touch organisational diagnostic and onsite co-creation, we redefined the role with management, set the priority upgrade tasks and talent standard, then ran search and interviews against them.

Progress

Our records show candidate recommendation, interviews and onboarding, demonstrating how clarifying the role supports delivery.

Information boundaries

This case is anonymised from YUNLUE's brand file. Client identity and unverified figures are not disclosed.